1️⃣ Risk Assessment Policy

Title: Trifin Consultants — Risk Assessment Policy

Purpose:
This policy defines our process to identify, assess, and mitigate risks related to the security, integrity, and availability of Amazon Seller Central account data that we manage on behalf of clients.

Scope:
Applies to all Trifin Consultants personnel who have access to client Amazon Seller Central accounts, including employees, contractors, and authorized personnel.

Policy:

  1. Risk Identification
    • All Amazon Seller Central account activities are evaluated for potential risks, including:
      • Unauthorized access
      • Data loss or corruption
      • Account suspension due to non-compliance
      • Misuse of advertising or operational tools
  2. Risk Assessment Process
    • Risk assessments are performed:
      • At client onboarding
      • Quarterly thereafter
      • Upon major account changes (new features, tools, campaigns)
    • Risks are rated as High, Medium, or Low based on probability and potential impact.
  3. Mitigation Measures
    • Access limited to authorized personnel only
    • Role-based permissions in Amazon Seller Central
    • Secure storage of credentials (encrypted, access-controlled)
    • Regular staff training on Amazon policies and security
  4. Monitoring & Review
    • Risk register is maintained and reviewed quarterly
    • Any high or medium risks trigger mitigation action plans
    • Documented review of each client account at least quarterly
  5. Responsibilities
    • Account Managers: day-to-day monitoring and reporting of risks
    • Compliance Officer: quarterly review and approval of risk mitigation measures
    • CEO / Directors: final accountability

Reference: Amazon DPP Section 1.6 — Risk assessment and incident response

2️⃣ Incident Response Plan

Title: Trifin Consultants — Incident Response Plan

Purpose:
Defines procedures for detecting, responding to, and reporting security incidents or account issues in Amazon Seller Central.

Scope:
Covers all employees and contractors with access to client accounts.

Policy:

  1. Incident Definition:
    Any unauthorized access, data breach, account suspension warning, or system failure affecting client Amazon accounts.
  2. Detection & Monitoring:
    • Continuous monitoring of account health dashboards
    • Automated alerts for policy warnings, unusual login activity, or high refund/return rates
    • Regular review of Amazon notifications and performance metrics
  3. Response Steps:
    • Identification: Confirm the issue and classify severity (High / Medium / Low)
    • Containment: Restrict affected account access if needed
    • Notification: Inform client immediately
    • Investigation: Determine root cause
    • Resolution: Correct account issues (e.g., fix listing errors, adjust inventory, resolve policy violations)
    • Recovery: Validate account functionality
    • Documentation: Maintain incident log including actions taken
  4. Communication:
    • All incidents are reported internally and to clients within 24 hours
    • If Amazon is impacted, notify Amazon via official channels as per DPP guidelines
  5. Review & Improvement:
    • Quarterly review of incidents and response effectiveness
    • Update policies and SOPs based on lessons learned

Reference: Amazon DPP Section 1.6 — Incident Response

3️⃣ Organizational Change Notification Policy

Title: Trifin Consultants — Organizational Change Notification

Purpose:
Defines how Trifin Consultants notifies Amazon of changes in our organization that affect our access to Seller Central or service provision.

Scope:
All internal organizational changes impacting client accounts or access.

Policy:

  1. Changes Covered:
    • Change in company ownership, directors, or key personnel with account access
    • Changes in company name, registration, or legal status
    • Acquisition, merger, or partnership affecting account operations
  2. Notification Procedure:
    • Amazon will be notified within 30 days of any change
    • Notifications are sent via the Amazon Solution Provider Portal or official email
    • Include relevant details: nature of change, effective date, affected accounts/services
  3. Responsibility:
    • Compliance Officer ensures timely notification
    • CEO / Directors review and approve notification content
  4. Documentation:
    • All notifications are logged and stored for audit purposes

Reference: Amazon AUP Section 3.11 — Data Access & Organizational Change Notification

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